منطقة جازانJazan RegionPerformance management platform

Jazan RFP - Performance Management Target Operating Model

Data-Driven | Integrated | Accountable | Impact-Focused

نحو إدارة أداء تحقق الأثرPerformance that Delivers ImpactFoundation shell for measurable outcomes

Our Vision

A unified performance management ecosystem that drives strategic alignment, data-driven decisions, accountability, and measurable impact for Jazan Region.

Target Operating Model - 6 Pillars

Governance & Leadership

Clear roles and accountabilities
Performance Management Office
Policies, standards, and frameworks

Strategy & Alignment

Strategic objectives cascading
Balanced scorecard and KPIs
OKR alignment

Data & Analytics

One source of truth
Data quality and governance
Advanced analytics and AI

Processes & Methodology

Standardized processes
Performance planning cycle
Reviews and decision forums

Technology & Tools

Integrated PM platform
Dashboards and self-service
Automation and workflow

People & Culture

Capability building
Change management
Performance culture and incentives

PlanMeasureMonitorAnalyzeActImprovePerformance Management Value Cycle

Foundation Enablers

PMO & GovernanceData GovernanceChange ManagementCommunicationsCapability BuildingRisk & Compliance

Jazan municipal performance early warning

الإنذار المبكر لتعثر المشاريع وتأخر الأداءOpenCare performance operating model - continuous refresh loop

Strategy & KPIs

objectives -> KPI dictionary -> scorecards

الأهداف ومؤشرات الأداء

Data pipeline

source -> raw -> marts -> output -> decision

منصة البيانات

Early warning

delay forecast, anomalies, risk heatmap

الإنذار المبكر

Executive cockpit

performance score, risks, decisions

لوحة القيادة التنفيذية

Corrective action

root cause -> owner -> escalation -> closure

الإجراءات التصحيحية

Review & decisions

monthly review pack -> leadership decisions

المراجعة والقرارات

Governance & evidence

KPI formula, source, freshness, lineage, audit

الحوكمة والأدلة

Strategy & KPI governance layer

حوكمة الأهداف ومؤشرات الأداءStrategic objectives cascade to governed municipal scorecards

VisionMinistryAmanahAgencyMunicipality

KPI definitions

strategic, project, service, revenue, compliance

تعريفات المؤشرات

Definition

formula, unit, direction, frequency

التعريف

Accountability

KPI owner, data owner, source system

المساءلة

Targets & status

green, amber, red thresholds

المستهدفات والحالة

Evidence

dictionary, source freshness, lineage, audit

الأدلة

KPI result -> status

actual vs target -> green / amber / red

النتيجة والحالة

Municipality scorecard & score

weighted roll-up -> performance score

بطاقة أداء البلدية

Operating Rhythm

PLPlan

Annually

MOMonitor

Monthly

REReview

Quarterly

ANAnalyze

Quarterly

ACAct & Improve

Continuous

Governance Structure

Steering Committee

PMOPerformance OwnersData & Analytics

Success Measures

Strategic objectives with KPIs

100%

Timely performance reports

>95%

Data quality score

>90%

Initiatives on-track

>85%

Citizen satisfaction

Improved